Return & Refund Policy

Our Return and Refund Policy was last updated April 6, 2022.

Thank you for shopping at If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


    The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


    For the purposes of this Return and Refund Policy:

    • Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to H2O Mart Pty Ltd
    • Goods” refers to the items offered for sale on the Service.
    • Orders” means a request by You to purchase Goods from Us.
    • Service” refers to the Website.
    • Website” refers to, accessible from
    • You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    Your Refund Rights

    The deadline for claiming refund of an Order is 1 day (24 hours) from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of refund, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by: We will reimburse You no later than 7 days from the day on which We receive the refund claim. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. If you have any questions about our Refunds Policy, please contact us: There will be no exchange nor refund for an Order without any specific reason or just because You change your mind or do not like it.

    Our Refund Rights

    We will be refunding an Order if We haven’t received any respond regarding shipping fee information We have sent to You through e-mail or WhatsApp.

    For credit cards payment, We will only refund your Order cost. Stripe’s fees for the original payment won’t be returned, but there are no additional fees for the refund.

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